Refund Policy

Last updated November 1, 2026

You only pay for jobs that succeed

The cost of a job is held when it starts and charged only if it succeeds. Failed and canceled jobs are not charged; their hold is released automatically.

Unused top-ups

You can ask for a refund of your latest top-up within 14 days of buying it, as long as your available balance still covers it: credit is used oldest first, so the latest top-up counts as unused while your balance is at least its amount. For your first top-up, the balance must also cover its bonus. No job may be running when you ask. Each account can get one such refund.

The refund is the amount you paid minus the payment processing fee charged on that payment (3.9% + $0.40 for most cards), which our payment provider does not return. For example, a $25 top-up is refunded as $23.62. The refunded top-up is removed from your balance.

Once you top up again, earlier top-ups are final. Other purchases are final too, except where the law requires a refund.

Bonus credit

Bonus credit, such as the first top-up match, is not refundable. If your first top-up is refunded, its bonus is removed from your balance.

Results you are not happy with

If a job succeeded but the result is clearly broken, for example an empty or corrupted file, write to us with the job ID within 7 days and we will return the charge as credit.

Chargebacks

Please write to us before disputing a payment with your bank. If a payment is disputed, the account is frozen and the disputed top-up is removed from its balance.

How to ask

Email support@literun.dev from your account's email address with the order or job ID. We answer within 3 business days. Refunds are paid by Creem, our merchant of record, to the original payment method, usually within 5 to 10 business days.